Privacy Policy

IDENTITY OF THE HANDLER is published by Serendib Leisure Management Limited,.
Access to the Website and use of its content takes place within the framework of the terms of use described below.
Browsing the Website constitutes unconditional acceptance by the Internet user of the following provisions.


Personal data refers to any personal information you may provide to Serendib Leisure Management Limited, which allows us – directly or indirectly – to identify you as an individual.

Transparency and purpose: No personal information will be collected without your knowledge. Prior indication will be made of the optional or compulsory nature of information communicated to Serendib Leisure Management Limited, via the Website.
We will collect and process your personal data only for the purposes described in this Policy and inform you of the recipients of the data.
Proportionality and relevance: We only collect and process the personal data necessary for the proper processing of your application or customization of the services proposed to you.

Necessity: We will retain your personal data only for the period required to process it.

Security and Confidentiality: We commit to taking the necessary measures to ensure the confidentiality of the data and prevent its disclosure to unauthorized third parties. In the event of a transfer of data to authorized third parties, we will take appropriate measures to guarantee the security of the transfer.


You may be asked to provide your personal data when you visit the Website.
The data collect may include but will not be limited to personal information at every touch point or guest interaction, and in conducting every aspect of our business, we may collect personal information.

You will be informed of the compulsory or optional nature of the information requested during the collection process through the use of an asterisk. The requested information marked with an asterisk is required in order to process your requests. The other information is designed to enable us to get to know you better, for us to improve the services offered to you. It is, therefore, optional.

In particular, we collect and process your name, address, mailing address, billing address, email address, password, phone number, IP address, connection data and navigation data. Some data is collected automatically as a result of your actions on the Website.

In addition, we collect other personal information in certain cases, such as;
Surveys & Net Promoter scores: We may request demographic data or other personal information in customer surveys.

Social Media: If you choose to participate in [Serendib Leisure Management Limited]’s social media activities or offerings, we may collect certain information from your social media account consistent with your settings within the social media service, such as location, check-ins, activities, interests, photos, status updates and friend list. We may also allow you to enter into contests to provide photos, such as of your stay with us, which you may share with your connections on social media for votes, shared offers or other promotions.

Employment Applications: If you choose to apply online for employment with Serendib Leisure Management Limited’s we ensure Serendib Leisure Management Limited is committed to the responsible management, use and protection of personal information. Where local laws impose greater obligations or restrictions on the use of personal information, or require additional information to be provided to you, the data collected will be supplemented by local policies or procedures that are specific to a particular region, country or entity.

We do not knowingly collect sensitive information, such as information concerning your race or ethnicity, political opinions, religious or philosophical beliefs, trade union memberships, health or sexual orientation


Your personal data may be collected in various ways, including when:

You make a booking on the Website

You browse the Website and find products or services

You share your observations / comments with us in the comments section

You send us an email, enquiry or submit a request form

You subscribe to the mailing list for the newsletter

You share a page or an offer by sending an email or through a social network

You answer a satisfaction questionnaire


Through its Website, our company collects the personal data strictly necessary for the following purposes:

Managing your transactions

Managing the loyalty programmes

Managing and monitoring customer relations

Managing your newsletter subscription

Managing your applications to any of our job offers that have taken your interest.


Your personal data collected by Serendib Leisure Management Limited, is not passed to a third party without your prior consent.


Sensitive transactions (bank details, etc.) are transmitted securely through encryption and authentication algorithms. These secure transactions can be identified by the presence of a closed padlock in most browsers.


We will retain your personal data for as long as we deem it necessary to enable you to use our services, to provide our services to you (including maintaining the online user account (if created)), to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us via the contact details provided below.


The services offered by are not directed at children under 16 years old. For children younger than 16 years old, the use of any of our services is only allowed with the valid consent of a parent or a guardian. If we become aware that we process information of a child under 16 years old without the valid consent of a parent or guardian, we reserve the right to delete it.


You have the right to access and rectify information concerning you through a written request. You may also, for legitimate reasons, oppose the processing of data concerning you.

To exercise any of these rights and obtain details of the information concerning you, simply contact:

Serendib Leisure Management Ltd.
3rd Floor
Hemas House
75, Braybrooke Place
Colombo 02, Sri Lanka
Phone – +94 11 4790500
Email –